Frequently Asked Questions (FAQ)

SHIPPING

WHAT ORDERS QUALIFY FOR FREE SHIPPING?
All orders equal to or more than $30 will qualify for free standard shipping.

WHAT DAYS DO YOU SHIP?
We ship Monday through Friday.

Orders placed after 6 am PST Monday through Thursday will roast and ship the following day. It may take 1-2 business days for your order to be picked up after your order is placed.

Orders placed after 6 am PST on Fridays will roast and ship the following Monday.

DO YOU SHIP INTERNATIONALLY?
At the moment, we do not ship internationally. We're working on it.

RETURNS

WHAT'S YOUR RETURN POLICY?
At Ruang Kopi, our goal is to provide our guests with impeccable service, delicious coffee, and the highest quality goods.

If you are dissatisfied with your purchase in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by reaching out to us or giving us a text/call at (909)767-6363. We’ll do our best to get things squared away.

HOW LONG WILL MY RETURN TAKE?
We ship Monday through Friday.

Once you speak to our Customer Experience representatives about your return or exchange, you’ll receive a pre-paid return label by email within a few minutes.

Simply print out the label, attach it to a box with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days.
If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them.
If you’d like your return label to sent to you by physical mail, just let us know!

ORDERS

ORDER UPDATES
Requests for cancellations, change of address, or other updates to your order should be made within one business day of placing your order. Our business hours are 8:30am-5pm, Monday through Friday. Please note, we are unable to make an update once you have received a shipping notification.

MISSING OR DAMAGED ITEMS
USPS delays are currently impacting transit times, and orders may arrive later than expected. If your order has not arrived within ten days after it was shipped, contact us, and we will happily process a replacement order within two business days.

For damaged shipments, contact us within seven days of receiving your order. If possible, please share a photo of the damaged item & box.

ENTERED THE WRONG ADDRESS?
Entered the wrong address? We are happy to cover replacing the product but asking the customer to cover the replacement package’s shipping cost.